Brilliant Marketing or Privacy Invasion?

 Two ads recently caught my attention with two different thoughts that they invoked one after the other without much delay.

The first time I saw these ads, I said to myself - brilliant!

I was astonished with the idea conceived and effectuation. But in no time, the first feeling I had started to sink and the second one made its way.

Really? This is what it has come to? If I put myself in shoes of the audience who was subjected to this brilliant marketing campaign, will I still be pleasantly astonished? May be not.

The first campaign is the much publicized campaign by HUL which is conceived by Ogilvy & Mather.

HUL and Ogilvy partnered with some 100 dhaba owners to have this campaign executed during the Kumbh gathering going on at Allahabad,UP. Special heaters were made to stamp rotis with the statement “Lifebuoy se hath dhoye kya?” (Did you wash your hands with Lifebuoy?) so as to serve a warning for people to wash their hands before eating.

The creativity of the idea has pushed the boundaries for the marketing for sure, But isn’t it a dangerous intrusion to our lives? The marketing has reached on to our lunch plates. It is going to be consumed with every bite!

Intrusion of privacy by social media has been a long debated topic, but Intrusion doesn't get worse than this. While you sign in for an internet account (email, facebook, LinkedIn etc) you can complete the registration only when you have clicked on the terms and condition page which also has a statement “…..We use the information we receive about you in connection with the services and features we provide to you and other users like your friends, the advertisers that purchase ads on the site, and the developers that build the games, applications, and websites you use”. Hence, I believe that it is difficult to protest for intrusion when you sign such an agreement for yourself.

However, this cannot be said in the given case. How have the people who have been consuming these rotis have reacted to this campaign, is yet to be reported but of course some people may feel disgusted of the idea of chewing a bite of roti which has a soap ad stamped on it.

Marketing is getting competitive and intense with every passing moment and marketers have no choice but to be innovative yet effective. The above ad will reach approximately to two and a half million people at a very low cost and hence will keep the ROI healthy. Hence, the campaign may hurt few sentiments but for sure is a marketer’s delight.

Another such campaign is for Pantene. The salt shakers on the serving table to add salt in your meal has a woman imprinted on it. When the customers sprinkle salt and place the jar on table, some residual salt appears like dandruff on the woman’s scalp. The jar also has Pantene Pro-V written on it to remind user about what to do to tackle dandruff.

Here too, the marketers have hit the right nail. First, the campaign will be stuck in the mind of its customers for its brilliant conception and implementation. Second, will remind user of a problem, which is dandruff, at an unusual time and hence made a place in the mind of the customer for a long time. Lastly, it has ensured itself the first recall whenever customer thinks of tackling the problem. Whether, it disgusts the customer who is sprinkling salt from this shaker, is debatable. But, does it do what it was supposed to? Yes, definitely.

HUL and P&G have pushed the envelope of intrusive marketing. Be ready for others to follow the suit!

Cheers,

Celebrities to Creative Directors - Hits and Misses

When Alicia Keys was asked about her role at Blackberry, her first act was to tell how much she loves BlackBerry. 

What does it tell us about the role of a creative director in a serious company like Blackberry? 

To me it looks like it’s an endorsement candy wrapped in a ‘serious-looking’ responsibility wrapper which has got printed “Creative Director” on it to make the candy offering more credible!

Ms. Alicia Keys went on to say that she’ll be working with app creators, designers and carriers to make sure BlackBerry is the most efficient phone out there. And how does she intend to do that? Nobody knows.It is hence unclear that how much she will bring to the company other than her celeb status. The same applies to Lady Gaga's role while she maintained that she has substantially contributed in the new product designs revealed by Polaroid some time back.

will.i.am(Black eyed peas) though, has been vehemently averring that his role, unlike his industry peers (err…old industry peers) is very different since he will be contributing during monthly brainstorming meetings at Intel headquarters along with his new industry peers, Intel engineers and coders.

What does all of this actually mean? 

Does it really make sense to spend a fortune on these out-of-box ideas on toying around with designations that use to be serious once? 

Some real creative directors that had adorned these designations before doesn’t seem to be happy with this new vogue. George Lois, who created "I want my MTV" campaign asks if these celebrities even understand what is the job all about? Simon Doonan, the longtime creative director of Barneys opines that these roles are more ambassadorial in function rather than technical or designatory.

But there has to be something for which these companies are scouting for creative directors from a historically unknown territory for them, entertainment industry. Following are some benefits that such tactics are expected to pay off – 

• Improved, increased and expanded Brand reach and Identity 
• Access to a vast un-reached audience through celebrity relationship and network(Celebrity+Industry1+Industry2+Product) 
• Access to a huge number of fans and followers who instantly connect to the product or brand that the celebrity is so seriously involved with
• Higher celebrity involvement with the brand, makes its success or failure more important to the celebrity than what it would be if the celebrity was a limited tenured ambassador 

However, there seems to a fair number of problems as well in honking this horn. 

• The company/product brand association may suffer if the celebrity brand takes a hit
• It is always a big gamble in terms of money and reputation invested into such arrangements 
• Chances of irking the real brains working on a concept, product or a brand by throwing away higher designations like this as part of marketing strategies.
• The consumer base or loyalists of company or product have a brand image about the same and bringing in a celebrity for a serious role might create negative impressions in terms of companies attitude towards its consumer segment as well as seriousness of its ethos and work-culture 
• Investors and consumers may look at these attempts as desperate measures to fill in for real good marketing tactics pointing toward weak business strategy

Where does this trend leads these companies to and how does it evolve further, we will have to wait and watch!


Cheers,

Celebrities to Creative Directors - A Marketing Gamble?

Let’s jot down what does it take to be a creative director of a company, or to make precise sense, a technology company. A creative director of a technology company must have an acute understanding of technology, not just the one which the company deals with, but what is around it.

A creative director has conceiving creative solutions, programs and applications, planning project scheduling and execution, recruiting the right team to do the job, managing and/or overseeing the project execution and bringing the project to completion as some of the most important items on his/her job description.

Alicia Keys - Creative Director, Blackberry

 It makes the point clear that a creative director just not have to be “creative” to be adding value to his/her job and organization. A creative director must also be an excellent team leader having a keen sense of technology, be amazing at communication and have managerial skills to build a real house instead of imagining castles.

Do the recently anointed creative directors like Alicia Keys, Lady Gaga, will.i.am, Justin Timberlake etc have it in them? No doubt they have been achievers in their fields of entertainment. No doubt that they have the passion of doing things what they like doing and doing it with the flair so as to be successful. But does being creative in their field make these ladies and gentlemen the right choice for a serious post like creative director for serious technology firms like Blackberry, Polaroid and Intel? We will have to wait for the answer.

It does make sense to mention here that inspite of all the efforts by these tech giants and their new directors to paint these affairs to be serious milestones, not many are taking them seriously. A majority of people take this pay-rolling of celebrities lightly calling it nothing but a marketing gimmick.Though this trend is not finding many serious takers in the technology industry, the sheer number of celebrities being welcomed into the executive list is alarming and hence cannot be ignored. However, if it is a serious business tactic or a tactless marketing maneuver, that remains to be established.

will.i.am - Director of creative innovation, Intel

So why did it happen and continues to happen?

The problem surface from the use of the word ‘creativity’ (as in Creative Director or Director of creative innovation) which along with ‘innovation’ and ‘strategy’ is probably the most abused word in today’s world. It has always been a misconception that anything to do with art (singing, dancing, craft, painting etc) is a lifetime membership to the “i-am-creative” club.

  

When this misconception is taken very seriously, the positions which were historically secured by professionals with exemplary qualification and experience starts getting adorned by celebrities who, in many cases, have a shallow or no understanding of the product, company or industry as such. Their creative credentials are deemed enough for them to sport a lanyard.

Victoria Beckham’s appointment as a Creative Director of Range Rover also baffles me in-spite of her claims of making serious contributions to the design ideas. Similar claims were also made by Lady Gaga while launching Polaroid products earlier. Will.i.am went on to say that he actually sits with coders and analysts and visits the Intel office every month for a meeting with his peers.

However, the question remains, does it really help the companies? The answer is yes and no.

I am sure you would be able to figure that out as well, We will take this in our next post anyways.

cheers,